Terms & Conditions

Your order or Checkout page states your package, price, and any platform fee. Unless a separate written agreement provides otherwise, subscriptions renew monthly and you authorize us to charge your saved payment method for each renewal and applicable taxes until you cancel. Credits are added after successful payment.

You can cancel in Dynamite’s Billing settings before the next renewal. Cancellation takes effect at the end of your current paid period. It does not create a prorated refund or remove charges already incurred. Contact us through Support if you need help managing your subscription.

One completed live personalization decision uses one credit, whether Dynamite changes the page or decides to keep the original. On plans with visitor identification, each person identified uses 25 credits once per website per calendar month. Previews, internal tests, bots, holdouts, and failed decisions do not spend personalization credits.

Your monthly package and top-ups share your organization’s credit balance. Personalization may pause when that balance runs out, a configured spending limit is reached, or a payment is overdue. Visitors continue to see your original website while personalization is paused.

Monthly package credits last two billing periods, allowing one period of rollover. Top-up credits expire 12 months after purchase. Each grant retains its original expiry when you change plans. Unused credits expire without a refund, except where your agreement, an applicable offer, or the law requires otherwise.

When your plan ends, all unused credits, including top-ups, freeze. If you resubscribe before they expire, those unexpired credits become available again. Cancellation does not extend their expiry dates.

You can purchase additional credits with an active plan at the price shown before purchase. Automatic top-ups are off unless you opt in. Enabling them authorizes charges to your saved payment method when your balance drops below 10% of your monthly package, subject to your chosen monthly automatic top-up spending limit.

Each automatic purchase buys at least 10% of your package in whole blocks of 10,000 credits at $100 per block, plus applicable taxes. The spending limit resets each calendar month in UTC and applies to automatic top-ups, separately from your subscription and manual purchases. You can change the limit or turn automatic top-ups off in Billing settings. Turning them off does not reverse completed purchases. A failed automatic payment stops further automatic top-ups until you resolve the issue and re-enable them.

An upgrade charges the full new package price immediately and restarts the monthly billing cycle after successful payment. There is no prorated refund for the previous package. Existing credit grants remain available with their original expiry dates. A downgrade takes effect at the next renewal.

Self-serve plans cover one website. Additional websites require an agreed custom quote that specifies the total website count, features, and shared credit package. There is no automatic per-website charge.

ION uses AI agents to help teams monitor websites, identify opportunities, draft content and code, and evaluate and publish website improvements. The following rules apply to your use of those features and the systems you connect to them. Your organization remains responsible for its business decisions and for authorizing actions within its accounts.

The Services may use automated analysis and natural language processing to respond to instructions and generate proposals. You authorize ION and the providers supporting the Services to process the inputs and connected data you make available for these purposes, within the permissions you grant and subject to our Privacy Policy and applicable agreements. Connect only accounts and data you are authorized to use.

• Analyzing website performance and identifying opportunities to improve content, search visibility, and conversion.
• Creating, reviewing, and publishing authorized website content and code.
• Running experiments and simulations and evaluating their results.
• Using supported integrations and workflows for your organization’s website and ecommerce operations.

• Using the Services for unlawful, fraudulent, harmful, or unauthorized activity.
• Providing content or data you do not have permission to share, or unnecessary sensitive information such as passwords, full payment card details, or government identifiers.
• Accessing, changing, or publishing to websites, accounts, or datasets without the owner’s authorization.
• Evading approval requirements, access controls, authentication, security safeguards, or usage limits.
• Introducing malicious code, disrupting the Services, or using automation outside supported interfaces and authorized workflows.
• Reverse engineering the Services, extracting their source code, or making unauthorized copies or derivative products, except where the law permits it.
• Using generated content in ways that infringe intellectual property, privacy, or other third-party rights.

Limit the information you provide to what the task requires. Review integration permissions and the audiences for any content you publish. Personal information is handled as described in our Privacy Policy and any applicable customer agreement. Your organization’s security requirements also apply to your use of its accounts and data. Suspected misuse may lead to restricted or suspended access.

Follow any additional approval, privacy, security, and content policies set by your organization. Ask your administrator about permissions or internal requirements you do not understand before connecting data or authorizing changes.

By using ION’s AI features, you accept this policy and responsibility for your instructions, permissions, and use of outputs. Check factual claims, rights to content, and the effect of proposed changes before approving them. You bear the risks of unauthorized use, unnecessary disclosure of sensitive information, or attempts to bypass safeguards, subject to rights that cannot be waived under applicable law.